Chris Voss citáty

„Naděje není strategie.“

Chris Voss

„Pokud k jednání přistupujete v domnění, že druhý člověk uvažuje stejně jako vy, mýlíte se. To není empatie, ale projekce.“

Chris Voss

“Another simple rule is, when you are verbally assaulted, do not counterattack. Instead, disarm your counterpart by asking a calibrated question.”

Chris Voss kniha Never Split the Difference: Negotiating As If Your Life Depended On It

“Conflict brings out truth, creativity, and resolution.”

Chris Voss kniha Never Split the Difference: Negotiating As If Your Life Depended On It

“If you approach a negotiation thinking the other guy thinks like you, you are wrong. That's not empathy, that's a projection.”

Chris Voss kniha Never Split the Difference: Negotiating As If Your Life Depended On It

“The fastest and most efficient means of establishing a quick working relationship is to acknowledge the negative and diffuse it.”

Chris Voss kniha Never Split the Difference: Negotiating As If Your Life Depended On It

“Hope is not a strategy.”

Chris Voss kniha Never Split the Difference: Negotiating As If Your Life Depended On It

“Negotiation is not an act of battle; it’s a process of discovery. The goal is to uncover as much information as possible.”

Chris Voss kniha Never Split the Difference: Negotiating As If Your Life Depended On It