W. Edwards Deming citáty

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„Pokud nevíte, jakou otázku položit, nikdy nic neobjevíte.“

W. Edwards Deming

“Statistical methods had taken fire in America around 1942, following a series of ten-day intensive courses for engineers, initiated by Stanford University on a suggestion from this author. The war department also gave courses at factories of suppliers. Brilliant applications attracted much attention, but the flare of statistical methods by themselves, in an atmosphere in which management did not know their responsibilities, burned, sputtered, fizzled and died out.”

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W. Edwards Deming

Zdroj: Quality, Productivity and Competitive Position, (1982), p. 101

“The supposition is prevalent the world over that there would be no problems in production or service if only our production workers would do their jobs in the way that they were taught. Pleasant dreams. The workers are handicapped by the system, and the system belongs to the management.”

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W. Edwards Deming

Zdroj: Out Of The Crisis (1982), p. 134

“We cannot rely on mass inspection to improve quality, though there are times when 100 percent inspection is necessary. As Harold S. Dodge said many years ago, 'You cannot inspect quality into a product.' The quality is there or it isn't by the time it's inspected.”

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W. Edwards Deming

Zdroj: Out Of The Crisis (1982), p. 139